DemandCaster Server Upgrade and Support Features

We are pleased to announce two significant enhancements to DemandCaster.

Over the weekend we upgraded our servers to improve the performance of DemandCaster. We have added faster processor speeds and increased the memory. We have done this in an effort to maintain and improve the overall DemandCaster user experience. Over the coming weeks we will be introducing further enhancements to improve the responsive of our many user interfaces.

We have also started populating our knowledge base with DemandCaster “How To” articles and general information. This is important because much of this information was previously located in the workbooks and other documents we used for training. Admittedly, we were unsure how best to share these articles. Our customers were accustomed to giving us a call or sending an email to ask a question. Though we welcomed this type of personal service, we realized that many of our customers would also appreciate the ability to answer their questions in a self service manner. As a result, we have begun to publish these articles directly to our support site.

For our DemandCaster users, we have integrated access to these articles from within DemandCaster. You can read how to directly access the help desk articles and initiate support tickets from within DemandCaster in this knowledge base posting.

We have also decided to make our knowledge base articles available to the public to allow everyone to read how DemandCaster operates. We are not afraid to share our approach because even though our customers love our technology, they love our service more. It is what our clients value most about DemandCaster and Cadent Resources.

We hope you will find these two enhancement of value. As always, please do not hesitate to let us know your questions, comments, or concerns